An automatic charge of $1.00 fee will be applied for every $100.00 of the package declared value for AeroProtect coverage.

Yes, AeroProtect covers the value of packages received damaged in Miami.

Yes, Aeroprotect covers the package declared value.

AeroProtect does not accept claims for items on the list of dangerous goods (Restricted Items). Please review our list of Restricted Articles.
In addition, the amount paid for a claim does not exceed $ 100.00 of invoice value plus local charges for items restricted by local customs and Consumer Commodities. Please review our list of Restricted Articles.

AeroProtect is a service offered by Metropolitan Services Inc., hereafter called Aeropost, to provide protection against physical contingencies to packages related to handling and transport.

AeroProtect Provides protection to all packages against physical contingencies from the receiving point at Aeropost Operations, Miami, until receipt by the end user under the following condition: The package claims will be processed according to their system declared value, based on which, the AeroProtect fee is calculated.

AeroProtect assumes the costs of returning a package to the shipper under the following conditions:
a. The customer must provide a RMA (Return Merchandise Authorization) obtained from the shipper or manufacturer, including his physical address and phone number.
b. The customer is responsible for providing a valid proof that the shipper or the manufacturer is willing to accept the returned product.
c. Returns apply only to the continental United States. For return requests to addresses outside the United States, AeroProtect does not cover the return costs, or local charges of the package.
d. The product to be returned should not be a restricted item. (See section on restricted items).
e. Aeropost reserves the right to return package to the shipper, or pay the customer for the package declared value.
f. The deadline to request a return is 30 calendar days from the package POD, or the warranty terms offered by the provider for up to 1 year.

Claims must be submitted at the local Gateway within 30 calendar days from package POD in the system (Proof of Delivery) or the date of the last status in the system. AeroProtect protects packages up to a maximum of $ 10,000 USD. Customer agrees to the following conditions with respect to the Aeroprotect claim policies:
a. AeroProtect will accept and review claims for packages from the date they are received at Aeropost Operations and are entered into the system.
b. AeroProtect will also accept claims for packages that were not entered in the system, which were delivered by the local carrier at the following zip codes: 33126, 33206 and 33102.
c. Aeropost will notify the customer in cases when a package is received opened or damaged.
Customer responsibilities:
a. Submit all required documentation to support claim.
b. Submit original invoice or purchase confirmation.
c. Turn package over at the local Aeropost counter.

Total Restriction Dangerous Goods: No claims will be accepted for items in the list of dangerous goods (Restricted Items). Aeropost is free of any liability. These are defined as any quantity of flammable, explosive or corrosive items. These items include but are not limited to powder, gas, lighters, matches, cleaning solutions, pressurized containers, ammunition, guns, tear gas or pepper, liquid batteries, poisons, gas powered tools, products whose primary ingredient is alcohol.
AIn addition to the above, AeroProtect will not accept claims for the following items:
Negotiable instruments, collectibles, antiques and fragile or sensitive. These items include, but are not limited to: Cash, coins, checks, tickets, gift certificates, jewelry, gems, glasses or goggles, glass panels, glass items, ceramics and glass, credit cards or debit and documents and objects whose value exceed $ 10,000.

Restriction up to $100.00 The amount of the claim payment will not exceed $ 100.00 of invoice value plus local package charges for items restricted by local customs and Consumer Products (Consumer Commodities). Consumer Commodities: Defined as small amounts of personal items. They include but are not limited to: perfumes, sunscreens or sunscreens, hairspray, cosmetics, nail polish, non-corrosive cleaning solutions, oil candles, sweeteners or flavors, food, gels, creams, beauty powders, deodorants and mouthwash.